Talk to us
FAQ
1
Payment & Shipping
For clients in Calgary region, we offer delivery service at a rate of CAD 8.00 trip. Please inquire at the time of order placement and the availability of our delivery service to your salon.
Call the office for out of town in Alberta ordering inquiries. For over-sized items, you will be informed of exact shipping charges via telephone within 2 business days. Please ensure that your contact information is accurate.
Please note that for all over-sized orders, neither your order nor your credit card will be processed until we receive your confirmation of the final order total with the adjusted shipping charge. For security reasons, our sales associate will require your identification information during the confirmation call.
2
Shipping Schedule
We, BeautyKorea, look to get all orders out as soon as possible.
We estimated times for receiving your order depending on your location.
Within the interior of Calgary, you should expect your order to be with you within 1-3 working days, outside of Calgary will be 2-3 working days.
In the Calgary area we deliver 3times a week. Check with our office manager at 587-800-4272.
3
Express Deliveries
We can offer express deliveries, however this will depend on the location but we can always try our best.
Speak to our customer services and we will try our best in urgent circumstances.
4
Returns
& Refunds
In the event that the wrong product is shipped or the product is damaged during the course of shipping. Please notify us immediately via our number, 587-800-4272. Kindly also have your invoice on hand at the time of the call. We will require specific details from the invoice.
Upon confirmation of an available replacement product, the buyer must then return the damaged product back to us. Once the damaged product has been received, we will replace the product and have it sent back to the buyer at no additional cost.
We welcome exchanges of products all the time.
Products to be exchanged need to be returned in its original, unopened packaging in re-saleable conditions. If shipping is required, the cost of shipping would be the responsibility of the buyer. For all exchanges, a copy of the original invoice needs to be included.
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Tel: 587-800-4272
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